October stats for our flat pack assembly service

Customer service statistics

Our performance for October 2017

Below you can see our performance for October

Customer satisfaction

Percentage satisfied with our service

95%

First date/time choice

Customers offered their first choice

87%

On-time bookings

We arrived within one hour

85%

Notes

In October we delivered a great solid service for our Ikea assembly service throughout the UK. Fewer customers were offered their first date and time of choice due to increased demand for our furniture assembly service. We recruited an additional fitter this month and launched our new IKEA assembly Cambridge service offering the same great furniture assembly service as our other nationwide locations.