ikea assembly birmingham service

Customer service statistics

Our performance for November

Below you can see our performance for November 2014.

Complaints

Complaints per 1000 bookings

0.5

First date/time choice

Customers offered their first choice

91%

On-time bookings

We arrived within one hour

100%

Notes

In November 2014 our flat pack assembly service showed some great results. We were able to offer more customers their first flat pack assembly booking slot due to a combination of better flat pack assembler availability and by adding more flatpack assemblers throughout the UK to improve availability. We also achieved a fantastic on time record for our ikea assembly service with no reported delays.