flat pack assembly London statistics jan 15

Customer service statistics

Our performance for January 2015

Below you can see our performance for January 2015

Complaints

Complaints per 100 bookings

1.0

First date/time choice

Customers offered their first choice

80%

On-time bookings

We arrived within one hour

91%

Notes

We had just one complaint however this was found to be caused by a faulty fitting on a wardrobe however we helped our customer to arrange for a replacement part from the supplier and this issue was resolved quickly. As demand for flat pack assembly falls in January we were able to offer more first choices on dates and times and we had very few delays as weather was good on the whole. We continued to increase our database of flatpack assemblers throughout the UK and welcomed our 8th furniture assembler in London and increased our coverage in Manchester and the West Midlands.