Frequently Asked Questions
Some of the common questions our customers have
For more information please see the list of our most popular questions regarding furniture assembly. If your questions is not answered or your would like more information then please email office@buildmyflatpacks.com.
What if I don't live in a Premium Service location? How do I shop at IKEA. Find out more
My instructions say that two people are required. What does this mean? Find out more.
Where do you operate? Find out more
Why have I received several quotes? Find out more
Can my skirting boards be trimmed? Find out more
Do you perform 'IKEA hacks' on furniture? Find out more
I wish to cancel or amend a booking, how do I do this? Find out more
Are you able to modify my furniture? Find out more
What if we arrive and the furniture is found to be faulty? Find out more
I'm moving house and need my furniture moved, can you help? Find out more
Do you offer a collection service from IKEA? Find out more
How do I contact you? Find out more
What times are you open? Find out more
What is the minimum clearance for IKEA PAX? Find out more
Can you remove my old furniture or packaging? Find out more
I am a business customer, can I be invoiced after you visit? Find out more
Can my furniture supplier pay for assembly or remedial work? Find out more
Can I pay on behalf of a friend or relative? Find out more
I wish to make a complaint, how do I contact you? Find out more
My furniture is not from IKEA. Can you still help? Find out more
How can I pay? Find out more
Why do I need to pay for furniutre in advance if I'm using Premium Service? Find out more
I'm interested in becoming a fitter. How can I apply? Find out more
Can I pay my fitter by card once the work is complete? Find out more
Do you offer any discounts? Find out more
What is your commitment to gender equality? Find out more
Question not answered?
Our friendly team will be happy to help you. Simply email us at office@buildmyflatpacks.com and we will happily provide you with any assistance you may require. If you feel that we should add a question to our FAQ page then please let us know.