IKEA assembly in Manchester March 2015

Customer service statistics

Our performance for March 2015

Below you can see our performance for March

Complaints

Complaints per 100 bookings

0.3

First date/time choice

Customers offered their first choice

85%

On-time bookings

We arrived within one hour

87%

Notes

This month our great value flat pack assembly service saw increased bookings and lots of enquiries as people looked to save money for their flat pack furniture assembly nationwide. This month saw a reduction in customers receiving their first choice for IKEA assembly bookings as many fitters take time off at this relatively quiet time of the year and some poor weather resulted in a reduction of our on time performance.