Customer service statistics

Our performance for June 2015

Below you can see our performance for June

Customer satisfaction

Percentage satisfied with our service

96%

First date/time choice

Customers offered their first choice

65%

On-time bookings

We arrived within one hour

90%

Notes

Our IKEA assembly Edinburgh service performed well in June 2015. We have seen strong demand for our flat pack assembly Edinburgh service. Fewer people were offered their first choice for their furniture assembly appointment due to exceptionally high demand. We have increased availability in Edinburgh by offering additional flat pack assembly appointments in Edinburgh.