furniture construction may 2015

Customer service statistics

Our performance for May 2015

Below you can see our performance for May

Customer satisfaction

Percentage satisfied with our service

92.7%

First date/time choice

Customers offered their first choice

70%

On-time bookings

We arrived within one hour

85%

Notes

Our IKEA assembly service performed well in May 2015. Despite this being the busiest month in our history, we were able to maintain a very high standard for our flat pack furniture assembly service nationwide. This month we introduced FLEX for all flatpack assembly bookings which meant fewer customers choose their first/second choice of appointment as they elected to save even more with flex.