flat pack furniture assembly edinburgh

Customer service statistics

Our performance for July 2015

Below you can see our performance for July

Customer satisfaction

Percentage satisfied with our service

85%

First date/time choice

Customers offered their first choice

70%

On-time bookings

We arrived within one hour

68%

Notes

In July there were several challenges faced by our IKEA assembly Edinburgh. Due to a reduced number of furniture assemblers Edinburgh we were forced to send in our IKEA assembly Leeds and furniture assemblers Leeds in order to operate services. This meant our IKEA assembly Scotland customers did experience some delays.

Our IKEA assembly London service was impacted by the transit strikes. We are pleased that we operated 100% of our furniture assembly service London but there were several delays to our flat pack assembly service.