customer service 2014 august

Customer service statistics

Our performance for August 2014

Below you can see our performance for August 2014.

Complaints

Complaints per 1000 bookings

2.5

First date/time choice

Customers offered their first choice

76%

On-time bookings

We arrived within one hour

91%

Notes

In August 2014 we added one fitter to our London based fitters to improve availability. In August we also had a summer sale and we able to deliver these great results despite a very busy month for our furniture assembly service.