April flat pack assembly stats

Customer service statistics

Our performance for April 2015

Below you can see our performance for April

Customer satisfaction

Percentage satisfied with our service

96%

First date/time choice

Customers offered their first choice

75%

On-time bookings

We arrived within one hour

90%

Notes

Our flat pack assembly statistics for April 2015 show an improvement on our on time bookings. Fewer customers were offered their first and second choice of dates and times as we had two Bank Holidays and as one of the few flat pack assembly services who don't charge supplements for Bank Holidays our IKEA assembly service was understandably very busy. Both complaints were resolved within a few days as our fitters retuned to check on the furniture they assembled and performed robust repairs, leaving our customers fully satisfied with our flat pack furniture assembly service.