cheap Ikea assembly birmingham

Customer service statistics

Our performance for March 2018

Below you can see our performance for March

Customer satisfaction

Percentage satisfied with our service

87%

First date/time choice

Customers offered their first choice

95%

On-time bookings

We arrived within one hour

72%

Notes

Challenging weather associated with the 'Beast from the East' meant we had to cancel or delay many IKEA assembly bookings which meant our on time performance was disappointing. All customers were offered a rescheduled booking for their furniutre assembly Birmingham bookings within a week of their original furniutre assembly booking. Despite this our customer satisfaction levels were still robust as people continued to use our cheap flat pack assembly Leeds service.