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Customer service statistics

Our performance for August 2016

Below you can see our performance for August

Customer satisfaction

Percentage satisfied with our service

100%

First date/time choice

Customers offered their first choice

85%

On-time bookings

We arrived within one hour

92%

Notes

Great figures for our IKEA assembly Leeds service in August. We are proud that we had 100% customer satisfaction providing that low prices don't mean low quality. We experienced a significant drop off in bookings as a result of the EU referendum and a pessimistic economic outlook have meant that customers are watching what they spend. We have heavily discounted prices which we can do due to our low cost base in order to stimulate demand. Our on-time performance was extremely good reflecting a reduction in the amount of traffic on the roads at this time of the year.