Welcome to our help centre

From questions to bookings, you can find it all here

This page is all about making dealing with us easy. You'll find all kind of information here. However if you cannot find what you are looking for then please don't hesitate to contact us. Our friendly team are waiting to help you.

How to cancel or reschedule or add/remove items for us to assemble?

Please let us know as soon as possible if you wish to amend your booking. If you cancel earlier than 23:00 the day before we arrive please email office@buildmyflatpacks.com. If you cancel after this time you must contact your fitter direct. If you wish to change the items to be assembled then please let us know the full details and we will amend your quote or alternatively contact your fitter. A 20% surcharge is applied to all bookings which are cancelled later than 23:00 on the day before we are due to arrive.

How to pay

You can pay your fitter direct on completion of the work by cash. Should you wish to pay by credit card, debit card or Paypal, you must do so at buildmyflatpacks.com/pay and follow the on screen instructions. A fee may apply for online payments.

Most customers requiring help are looking for one of the following:

Get a Quote!

Question? View our FAQ>

Ready to book? Book now>

Help us to help you

If you have any questions, suggestions on how we can improve our website or if you are experiencing any issues with our website please email techsupport@buildmyflatpacks.com.

Pass on thanks to one of the team

Please leave your feedback if you would like to comment on our service. If it is feedback on a specific member of the team then please let us know.

Make a complaint

It's extremely rare but our friendly team are here to help you when things go wrong. Please raise any complaint directly with your fitter who will happily resolve the issue. If you would like assistance then please email us.

Find out more about us

You can find out about our company history, who we are and what we stand for. About us.

What we include in the price

Our price and what's included varies depending on your furniture type. On all bookings you must reimburse the fitter if you live in a Congestion Zone and you must also reimburse the fitter for parking expenses if free parking is not available within 200m of the entrance to the property.

Depending on who is operating your booking, there may be VAT payable but you will always be informed of this as part of the quote process.


Included: installation of the frame based on one fitter, one small interior fitting such as a rail, a shelf, a hook or a rack of hooks, hinged doors.

Available for purchase: drawers, shoe racks, organisers, interior chests, mechanised tie racks, electrical accessories, sliding doors.


Included: installation of the bed frame and slats.

Available for purchase: underbed drawers, lifting mechanisms, accessories such as underbed chests or desks, headboards.

Chest of drawers:

Included: frame plus specified number of drawers.

Tables and chairs:

Included: installation of non adjustable table frame and the specified number of dining chairs.

Available for purchase: extending mechanism and supplement for folding tables and any drawers, installation to wall for breakfast bar type tables at your own risk and you must supply the correct screws and attachments for your walls.

Do business with us

If you have any products that you wish to promote to us then we politely ask that you do not call us and instead you should email any material to office@buildmyflatpacks.com.

Work with us

We are growing continually and are looking for great reliable individual fitters or other regional flatpack assembly companies throughout the UK to help us become the leading flatpack assembly service in the United Kingdom. For more information please see www.buildmyflatpacks.com/joinus.