Customer service statistics
Our performance for March 2016
Below you can see our performance for March
 Customer satisfaction
Percentage satisfied with our service
91%
 First date/time choice 
Customers offered their first choice
85%
 On-time bookings
We arrived within one hour
95%
Notes
A great improvement for ontime flat pack assembly London service with 95% of IKEA assembly bookings taking place on time. Following the recruitment of additional Flatpack assemblers means we can offer more customers their first choice.