Contact
This area is only for approved third parties who provide customer service on our behalf

Our top three most common enquiries

Make a new booking
Please complete the request form below form in full. This will then be sent to our fitters who can view the request details. Please ensure you collect information such as the make and model of the furniture and any interior fittings. Please ensure you do not write "wardrobe" in the items to be assembled column, instead our fitters need information such as "100CM wide IKEA PAX wardrobe with 3 interior drawers and sliding doors". 

This is then passed to the local fitter who will provide the quote. Quotes cannot be given over the phone.

When closing the call please advise that their local fitter will be in touch soon.

Email is the preferred contact method so please ensure you collect this. 

Confirming a booking:
If the customer has received their booking and wishes to confirm, please email office@buildmyflatpacks.com along with the customer's postcode and we will email them a confirmation. If they have any specific questions or wish to select another date/time please email that to office@buildmyflatpacks.com and we will liaise with the fitter.
General Enquiries
Please visit our FAQ and see if the question can be answered there. 

Alternatively visit www.buildmyflatpacks.com/help or view the supporting documentation provided when you joined as a service provider. 

If the question cannot be answered then please email the enquiry to office@buildmyflatpacks.com. 

We cover the UK mainland (all of it), Northern Ireland and Dublin. 

Remember to include the postcode and email address so we can contact them.

When closing the call please advise that their local fitter will be in touch soon.
Amending a booking
If the booking was for today then please get the customer to call their fitter direct. If the customer does not have, or was not provided with these details then please email BOTH office@buildmyflatpacks.com and sales@buildmyflatpacks.com explaining the customer name/booking date/time and the desired new booking date/time. All fitters should check the sales@buildmyflatpacks.com email before leaving for a job and many have access to this via their smartphones. 

If the booking is tomorrow onwards then please email details of the change to office@buildmyflatpacks.com explaining the customer name/booking date/time and the desired new booking date/time.

If asked then customers will be advised via email of their rebooking options if they cancel their booking or they can view our Terms and Conditions by following the link on the footer of our website.